SOARING HIGHER! Accra City Hotel becomes Ghana’s first and only ISO certified Hotel

The Accra City Hotel (former Novotel) is known as the landmark and the place of memories in Accra, and is also recognised as an institution for hospitality professionals where they have learnt the skills and have uplifted the reputation of hospitality business to the highest levels.

Accra City Hotel

Further enhancing its commitment to ensuring consistent quality standards, the 4 star “Accra City Hotel” in Accra, one of the iconic properties in West Africa is the first hotel in Ghana to achieve the international standards of ISO 22000:2005 Food Safety Management System and ISO 14001:2015 Environmental Management System standards certified by international register of certified auditors “Professional Evaluation and Certification Board” (PECB) from Canada.


The Accra City Hotel (former Novotel) is known as the landmark and the place of memories in Accra, and is also recognised as an institution for hospitality professionals where they have learnt the skills and have uplifted the reputation of hospitality business to the highest levels.

“I am extremely pleased that Accra City Hotel has been awarded the ISO certification, the first Hotel in Ghana that has achieved such a prestigious certification, which will re-energize, propel and invigorate our commitment to always deliver and maintain the highest possible quality and standards to our valued guest. The certification is a seal of Accra City Hotel’s compliance to strict, internationally-set standards”, said Roman Krabel, General Manager of Accra City Hotel.
Roman Krabel, General Manager of Accra City Hotel

“We have discreetly been pursuing our long sought aspiration of introducing and implementing the ISO System. This important project has been on-going for a year with the valued guidance and assistance of top Consultants from “Quality, Safety, Health & Environment Resources” (QSHE - www.qsheresources.com).


They were on site since February 2016 preparing for the Audit which was conducted by PECB from Canada that carries out audits around the World and is renowned for its reputed Hospitality faculty that carries out Audits and issues certifications”. General Manager Roman Krabel credits his 13-member ISO working team and Managers for the recognition which an accreditation signifies. “They devoted long hours over the past year”, he said.

“Being the first hotel in Ghana and possibly in West Africa, to acquire both certifications is a proud accomplishment for our Accra City Hotel ladies and gentlemen, for consistently upholding uncompromising standards in food safety, assuring our guests with trust when visiting our restaurant, banquets and outside catering. Obtaining ISO 22000 and certifications will continue to strengthen the hotel’s credibility and reputation, build customer satisfaction and trust, reduce operating costs and increase operational efficiency. The ISO 14001 standard specifies a path for continual improvement and control of Accra City Hotel’s environmental performance. It enables the Hotel to identify and control the environmental aspects and impact of its products, processes, and services and also to improve its environmental performance. I am very convinced that Hospitality has a huge role to play in the future of our Country, and international standards and certifications are major pillars in going forward,” Roman Krabel said.


Accra City Hotel is dedicated to maintaining quality and a high-level of service to exceed guest expectations, including in the area of high-quality food safety and environmental management. 

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Ghanafuo.com: SOARING HIGHER! Accra City Hotel becomes Ghana’s first and only ISO certified Hotel
SOARING HIGHER! Accra City Hotel becomes Ghana’s first and only ISO certified Hotel
The Accra City Hotel (former Novotel) is known as the landmark and the place of memories in Accra, and is also recognised as an institution for hospitality professionals where they have learnt the skills and have uplifted the reputation of hospitality business to the highest levels.
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